SupportMesh Documentation

Learn how to set up a workspace, manage clients and support items, handle tickets and attachments, run SLA and reporting workflows, and integrate with the current SupportMesh API and webhook surface.

Getting Started

Start a trial, create a workspace, and move through onboarding into your first support workflows.

Manage Clients and Products

Set up client organizations, support items, and the workspace structure that keeps customer context accurate.

Handle Support Tickets

Handle tickets, replies, internal notes, attachments, estimates, and defects.

Support Operations

Configure SLA operations, reports, notifications, releases, downloads, and email intake.

Integrate with SupportMesh

Understand API keys, the current `/api/v1` surface, and the webhook event model.