SupportMesh Docs
Notifications
Track support events inside the app and by email while keeping notification preferences aligned with your actual workspace access.
Notification center
SupportMesh provides a notification center with unread counts, recent items, read state, and mark-as-read actions. Current delivery history is not exposed as a separate end-user feature.
Preferences and channels
Users can manage in-app and email preferences for supported event types across the workspaces they can access. The current definitions are grouped under Tickets, Estimates, and SLA.
Current channel boundary
This phase documents only in-app and email notifications.
Internal-only notification events are intentionally excluded from public preference controls, which helps keep internal-note workflows separate from client-visible messaging.